Terms & Conditions
For the Information of Our Guests:
Bahia Beachfront Apartments Cancellation, Booking Policy and General House Rules
Bahia Beachfront Apartments adopts the following practice and conditions when dealing with the cancellation or ‘no-show’ of a holiday booking:
Low, Mid & High Season
If the booking is cancelled 28 days or more prior to the planned date of arrival, there will be a full refund less an administration fee of $50.00 plus a credit card handling fee.
If the booking is cancelled less than 28 days prior to the planned arrival date, or if a guest fails to arrive for their scheduled booking, there will be no refund until the premises are re-let for the total period of the booking. If the premises are re-let for part of the period of the booking, a refund will be given for that part of the booking. An administration fee of $50.00 will be deducted from the deposit held before the remainder is refunded.
Indy Season
If the booking is cancelled less than 3 months prior to the planned arrival date, there will be no refund until the premises are re-let for the total period of the booking. If the premises are re-let for part of the period of the booking, a refund will be given for that part of the booking. An administration fee of $50.00 will be deducted from the deposit held before the remainder is refunded.
Schoolies Season
Schoolies bookings are not taken through Bahia Beachfront Apartments. Breakfree Holiday Accommodation takes all schoolies bookings via the schoolies.com. website. Potential guests must read and agree to abide by both the Breakfree Holiday Accommodation and the Bahia Beachfront Apartments, terms and conditions, house-rules, cancellation policy, registration conditions and By-laws prior to making a booking.
Short Notice Bookings
If the booking is made less than 14 days prior to the planned arrival date, there will be no refund until the premises are re-let for the total period of the booking. If the premises are re-let for part of the period of the booking, a refund will be given for that part of the booking. An administration fee of $50.00 will be deducted from the deposit held before the remainder is refunded.
Confirmed Bookings
A booking is not confirmed without the payment of a deposit.
The full balance of the tariff is due on arrival. Visa Card, MasterCard and Bankcard credit cards are all accepted. A credit card imprint on arrival will be required as a key, telephone, dirty dishes, additional cleaning or damage deposit. If a guest cannot provide a credit card, a $100 cash bond for each person staying will be required as an alternative. Outstanding accounts such as unpaid tours and telephone calls will be charged to the guest’s credit card or taken from bond money. Bond money will be immediately refunded after an apartment inspection for damage, additional cleaning etc. conducted by the management. A minimum charge of $5 will be billed to the credit card for unpaid sundries. A $150.00 fee will be charged for lost keys. Cheques are not accepted on arrival.
The $50.00 administration fee covers the cost of processing the booking, receipting and banking monies, cancelling the booking from the system, drawing the refund cheque, mailing the refund cheque, meeting bank charges and paying for staff administration time.
In the event of the cancellation of a booking due to death or serious illness, the booking may be transferred to another date within a period of 12 months from the date of the original booking. Proof of death or serious illness may be required. If the guest cannot honour the booking within 12 months, the standard cancellation policy applies.
Particular apartments cannot be guaranteed at ANY time, however, an attempt will be made to fill all requests.
From September 2005, Bahia is rated as a AAA Tourism 4 star property. Every effort is made to represent the property accurately to intending guests and ensure facilities and services provided are accurate, however, these may at times change or be taken out of service. Guests should note that although Bahia is rated as 4 star, we offer a range of 3, 3 ½ and 4 star accommodation.
Deposits
A deposit of $250.00 per week is required to confirm a booking in LOW season.
A deposit of $250 per week is required to confirm a booking in MED or HIGH season.
A deposit of $500 per week is required to confirm a booking in Indy season with an additional 50% due by March 30 and the remainder due by August 30.
Maximum Occupancy
Maximum occupancy in a 1-bedroom apartment is 3.
Maximum occupancy in a 2-bedroom apartment is 5.
Maximum occupancy in a 3-bedroom apartment is 7.
Maximum occupancy at Indy is slightly higher. One extra person per apartment is allowed.
If extra beds and bedding are required a fee per person per night is applicable ($30 p.p. low and mid season, $50 p.p. festival seasons).
At no time during occupancy shall more than the number of persons agreed to and paid for when booking, reside at the premises.
We strongly recommend you purchase comprehensive travel insurance at the time of booking your holiday.
Guest Responsibilities
The guest will be held responsible for:
Any damage to the premises.
Additional cleaning charges if the unit is left excessively dirty or dishes are unwashed.
Loss, theft or damage to any items in the apartments or any items in the complex including - keys, furniture, fittings, kitchen utensils, crockery, carpets or body corporate property, caused by or contributed to by the guest or any of the guests invitees.
All charges accredited to the guest’s account.
It is a condition when making a booking at Bahia Beachfront Apartments that guests agree to abide by the registered By-laws as listed in the room compendium, guest registration form, the cancellation policy, house rules or on the Bahia website. If it is deemed that the By-laws are breached, the management reserves the right to conduct an inspection of the unit. The premises must be vacated if any occupant of the premises breaches any of the By-laws or fails to comply with any reasonable direction of the Manager or their agent. Causes for immediate eviction include, deliberate damage to property either within the apartment or in any public area of Bahia; violent or aggressive behaviour towards staff or other guests and; repeated breaking of house rules. For minor breaches of the Bi-laws two warnings will be issued, however, major breaches such as those outlined will result in immediate eviction. In such circumstances no refund will be made with respect to any accommodation charges paid for any period beyond the eviction date.
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